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Coronavirus: FAQs on current services

You can find answers here to frequently asked questions.
Last updated: 25.05.2020

Restricted borrowing service to begin 25.05.2020

I am a member of TU Berlin or UdK. What changes for me beginning 25.05.2020?

Since 04.05.2020 a restricted borrowing service for TU and UdK members is possible. A section of the joint University Libraries of TU Berlin and UdK in the VOLKSWAGEN-Haus (Fasanenstr. 88) will be open to the public.

From 25 May 2020 the Architecture and Art Studies Department Library, the Physics Department Library, the Mathematics Library and the Economics and Management Library (DBWM) of the TU Berlin will make it possible to borrow physical material again. 

Also from 25 May 2020, TU and UdK members can borrow audiovisual media (CDs, DVDs, etc.). The lending of television recordings is reserved for UdK members.

All items can be ordered via the Knowledge Portal Primo, and can be collected at Fasanenstr. 88 (VOLKSWAGEN-Haus).

Please refer to the following questions and answers regarding this opening and restricted service.

I am not a member of TU Berlin or UdK. Can I borrow printed items?

The restricted borrowing service is initially limited to members of TU Berlin and UdK. Use our page Access to free electronic resources. There you will find a collection of freely available sources including special publisher and library offers during the coronavirus crisis.

How can I order and borrow library resources?

You must first order library resources via the Primo Knowledge Portal before borrowing. You can order any resource that can be borrowed (stacks and open holdings as well as audiovisual media) from the University Library of the TU Berlin (including the Architecture and Art Studies Department Library, the Physics Department Library, the Mathematics Library and the Economics and Management Library) & Udk University Library. Journals cannot be borrowed. TU Berlin members can continue to order copies of book chapters and articles of our printed journal holdings.

When can I collect my ordered items or return books?

A restricted borrowing service is offered: Monday to Friday, 10:00 - 16:00. You must show your library card to be permitted entrance to the building.

How will I know when my order is ready?

Once your order is ready in the self service collection area, you will receive an email explaining how to collect your items. You cannot collect your ordered items until you have received this email. Please note that your ordered items are only available for collection for 3 days. Unfortunately, exceptions are not possible at the moment.

How can I return books?

To return books, you must use either the self-return machine or the book drop box in the foyer (e.g. for AV media or interlibrary loans) of the Central Library. This also applies to books from the department and special libraries. At the return machine you will receive a receipt if required. If you return the item via the anonymous return box, you will receive a receipt by e-mail as soon as we have processed the item. The return of library resources is currently possible Monday to Friday from 10:00 - 16:00. To enter the building, you must show your library card. 

Can I work in the library, search for library resources myself, or use PCs?

No. Use of work spaces, open access holdings, PCs, copy machines, and scanners is not permitted.

What do I need to know when entering the building?

You are required to wear nose and mouth protection. Please ensure that you keep sufficient distance from others. Sanitary facilities are not open to the public. Sanitizer will be provided. Please plan accordingly.

I have other questions about the restricted borrowing service. Who should I contact?

Please send an email to leihstelle(at)ub.tu-berlin.de.

Access to Media

How can I continue to obtain resources as a TU member?

E-Books and E-Journals

Use our electronic resources such as e-books and e-journals. As a member of TU Berlin, you can also retrieve these from home via VPN Client.

Search for them in the Primo Knowledge Portal. Using the new filter "media type" in the results list, you can quickly access electronic resources.

In our e-tutorial "How can I access e-books" we show you how to search for e-books quickly and efficiently.

Free electronic resources

Many publishers have reacted to the coronavirus crisis and are making articles, journals and e-books temporarily available on their platforms. Our Access to Free Electronic Resources  page lists these offers and other free e-resources.

Resources that are not available online

You can request journal articles and chapters from books that are only available in printed form in the Central Library via Electronic Copy Delivery Service. This service is free for all TU members.

For resources not available at TU Central Library, use our free of charge Express Delivery Service. It also applies to journal articles and scans of book chapters. TU staff can place 50 orders per month, TU students up to 10 orders.

Can I search in databases at home?

In databases you can search for resources independent of the holdings of the TU libraries. Depending on the type of database you will find journal articles, standards, book chapters, books etc. in the form of bibliographic references or electronic full text.

TU members can access licensed databases via a VPN client. Available databases can be found via the Datenbank-Infosystem (DBIS) of the TU Berlin. To find relevant databases, use e.g. the subject overview or choose the "erweiterte Suche" (advanced search) and select "Volltextdatenbanken" (full text databases). 

I cannot access resources via VPN client. What should I do?

The current situation may require an alternative VPN access for accessing the electronic media. If you have problems accessing the library's electronic media, please use the server bib.vpn.tu-berlin.de.

Please write to info(at)ub.tu-berlin.de if you cannot access resources via this server.

I am not a TU member. How can I continue to obtain resources?

On our page Access to Free Electronic Resources you can find a collection of freely available resources, including special offers from publishers and libraries during the Corona crisis.

 

 

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Borrowing and Returning Items

Can I borrow or return items?

Our regular borrowing and return services for checked out materials have been suspended while the library is closed (with the exception of TU and UdK members as of 04.05.2020). In urgent cases (reserved items, interlibrary loans), you may return items. However, you must use either the self-return machine or the book drop box in the foyer (e.g. for AV media or interlibrary loans) of the Central Library. You can return items Monday to Friday, 10:00 - 16:00. You must show your library card to be permitted entrance to the building.

My media are due to be returned. Can I renew them? Will I be charged an overdue fee?

You can renew all borrowed items by yourself via your library account using TU login or UdK login without limits as long as they are not pre-ordered or interlibrary loans. Late fees are currently not being charged for borrowed media and interlibrary loans.

What happens with requested and reserved items?

Ordered items ready for collection will remain available until 29.05.2020. Holds on borrowed items remain in effect. However it is not possible to order print media during the Library’s closure (restricted borrowing service for TU and UdK members to begin 04.05.2020).

I’d like to suggest a book or an e-book for acquisition by the library. Is that possible?

Suggestions for media acquisitions are not possible at the current time.

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Library card and fines

Can I have a new card issued?

No. It is currently only possible to issue library cards to TU Berlin and UdK members. Please use our online registration form

My library card is about to expire. What can I do?

You do not have to do anything. All currently expiring cards are automatically renewed. If your card has been expired for a longer period of time, please contact us by e-mail at leihstelle(at)ub.tu-berlin.de.

Will overdue fines be charged during the closure?

No, there will be no overdue fines for borrowed media and interlibrary loans.

I still have fees in my account. How can I pay them?

Payment of fees is currently only possible by bank transfer to the following account

Beneficiary: Technische Universität Berlin
Bank: Berliner Volksbank
IBAN: DE69 1009 0000 8841 0150 03
BIC: BEVODEBB
Please add (important): Zweck 01101 4611 0011 51410000 [and your User ID Number (12 digits, starts with 1690...)]

Please note: It may take one to two weeks until bank transactions are processed and fines are cleared from your library account. Your books will not be automatically renewed by paying your overdue fees.

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Interlibrary loans, delivery services, copy orders

Are interlibrary loans still possible?

Yes, interlibrary loans are possible.

What happens with interlibrary loans already delivered?

Interlibrary loans that have already been delivered will be retained during the closure. Collection will only be possible once operations have resumed. No overdue fines will be charged for interlibrary loans.

What possibilities are there at the present time to have items sent to me? Can I order items via the Express Delivery Service?

You can order copies of journal articles and book chapters via the Express Delivery Service. TU staff can place up to 50 orders per month, TU students up to 10 orders per month. This service is free of charge. The service is available only for ordering journal articles and book chapters and not for borrowing books.

I would like to place a copy order. Is that still possible?

Yes. For articles from journals and for chapters from books that are only available in printed form in the Central Library, the Architecture and Art Studies Department Library, the Physics Department Library, the Mathematics Library or in the Economics and Management Library (DBWM), TU members can use the free Electronic Copy Delivery Service. The desired articles will be scanned and made available for download for 14 days.

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Publishing and Open Access

I would like to publish my approved dissertation. How can I proceed now? The scientific defence has already taken place.

Please choose one of the 3 publication forms according to § 9 of the Doctoral Regulations of the TU Berlin and then proceed according to the checklists on the website of the University Library's Dissertation Office. After successful publication you will receive a preliminary receipt for presentation in your Faculty Service Center. Please understand that the procedures currently take a little more time.

Are you still accepting applications for the Open Access publication fund?

The Open Access team is working from home and can continue to be reached. Applications for the publication fund will be accepted. However, please expect delays to invoice processing.

Book lockers, book trolleys and carrels

I have still got (personal) items in my book locker or my carrel or on my book trolley. What will happen to them?

The loan period for book lockers and book trolleys was automatically extended until 20.07.2020. If you need items from your book locker, book trolley or carrel, please contact us by e-mail: info(at)ub.tu-berlin.de. We will then remove the items and contact you as soon as possible.

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Library tutorials

I would like to register for a library course or a personal appointment or I have registered for one. Are these still taking place?

Courses at the library are canceled until further notice. However, we are offering Digital Orientation Days  from 22 April to 7 May 2020.  In our webinars we explain the digital library services and how to search for literature at home. 

You can also use the eTutorials and get to know the Central Library in our Virtual Library Rally.

We can still arrange individual research consultation hours by email or by telephone. Please select the desired service here: Individual consultation

In addition, we are currently developing more online courses and consultation hours. We will inform you as soon as these are confirmed.

If you have any further questions, please contact us. Email: kurse(at)ub.tu-berlin.de

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Other questions and contact details

My question was not listed here. Who can I contact?

If you did not find an answer to your question in these FAQs and have an urgent concern, please contact us. We will try to find a solution.

E-Mail: info(at)ub.tu-berlin.de
Chat: www.ub.tu-berlin.de/chat

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