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Coronavirus: FAQs on current services

You can find answers here to frequently asked questions.
Last updated: 16.07.2020

Restricted use of study/work places beginning 06.07.2020

I would like to study/work in the Main Library. When and under what conditions is this possible?

Study and work places can initially be used by only TU and UdK members from Monday to Friday, 10:00-16:00.

You must reserve a study or work place online using our booking system before entering the library. 
Reservation

Your reservation is valid for the entire booked period. It will not be cancelled automatically if you check in later in the day or not at all. Therefore, please cancel your booking yourself in the booking system if you are unable to visit the library on that day.

A maximum number of 180 users are currently permitted in the library for individual study and work. Only designated study and work places may be used. Group work is not permitted. The periodical open stacks, group study rooms, parent-child room, and lounge areas continue to be closed.

50 additional workstations can be booked in the Mathematics Library.

Do I need a library card to reserve a place?

As a TU student you log in with your TUB account. As a TU staff member or UdK member you need a library card. If you are not yet registered for library use, please register from home using our online registration form.

Which places can I reserve and use?

A total of 180 places are available. While observing minimum distance regulations, you may use any designated places (those with a chair) on the floor you reserve.

What hygiene regulations do I need to observe?

In order to be able to trace any chain of infection, your library card will be scanned when you enter and leave the building. We are required to provide the public health office with visitor information if needed. Collected data will be deleted after four weeks. You can find our hygiene concept here: Hygiene concept for all TU Berlin University Library locations.

As a result of these new measures and guidelines, please plan for waiting times when entering and leaving the building.

  • Please thoroughly wash and disinfect your hands after entering the library.
  • You are required to use a basket with your allocated floor color at all times when in the library.
  • Please observe minimum distance regulations (at least 2 meters) at all times as well as the distance markers at the circulation and information desks.
  • You must wear mouth-nose protection when making your way to and from your workstation.
I would like to copy, print, or scan. Is this allowed?

Yes, the copy center (1st floor) has scanners, copy machines, and printers available for use after reservation of a study place, under observation of the hygiene guidelines. Assistance and cash payment are provided from 13:00 to 16:00. 

Do I have to bring my own device (laptop or tablet) with me to work?

Yes, please use your own hardware (laptop, tablet, etc.) Computer workstations are not open for use. We are unable to loan extension cords or similar equipment.

While in the library, I found a book I would like to use. Can I borrow it?

Yes, you can use the self-issue machines on the ground floor to borrow books and and other resources from floors 1-4.

Restricted borrowing service for all users

I am not a member of TU Berlin or UdK. Can I borrow printed items?

The restricted borrowing service is initially limited to members of TU Berlin and UdK. Use our page Access to free electronic resources. There you will find a collection of freely available sources including special publisher and library offers during the coronavirus crisis.

How can I order and borrow library resources?

You must first order library resources via the Knowledge Portal Primo before borrowing. You can order any resource that can be borrowed (stacks and open holdings as well as audiovisual media) from the University Library of the TU Berlin (including the Architecture and Art Studies Department Library, the Physics Department Library, the Mathematics Library and the Economics and Management Library) & Udk University Library. Journals cannot be borrowed. TU Berlin members can continue to order copies of book chapters and articles of our printed journal holdings.

The collection, lending and return of items takes place exclusively centrally at the joint location of the TU and UdK University Libraries in the VOLKSWAGEN building (Fasanenstr. 88).

When can I collect my ordered items or return books?

A restricted borrowing service is offered: Monday to Friday, 10:00 - 16:00. You must show your library card to be permitted entrance to the building (VOLKSWAGEN building, Fasanenstr. 88).

How will I know when my order is ready?

Once your order is ready in the self service collection area, you will receive an email explaining how to collect your items. You cannot collect your ordered items until you have received this email. Please note that your ordered items are only available for collection for 3 days. Unfortunately, exceptions are not possible at the moment.

How can I return books?

To return books, you must use either the self-return machine or the book drop box in the foyer (e.g. for AV media or interlibrary loans) of the Central Library. This also applies to books from the department and special libraries. At the return machine you will receive a receipt if required. If you return the item via the anonymous return box, you will receive a receipt by e-mail as soon as we have processed the item. The return of library resources is currently possible Monday to Friday from 10:00 - 16:00. To enter the building, you must show your library card. 

It is also possible to return books by post. As soon as we have processed the return of the books in our system, you will receive a return receipt. The postal address for the return shipment is 

Technische Universität Berlin
Universitätsbibliothek
z.Hd. Leihstelle
Fasanenstr. 88
(im VOLKSWAGEN-Haus)
10623 Berlin

What do I need to know when entering the building?

You must show your library card to be permitted entrance to the building.You are required to wear nose and mouth protection. Please ensure that you keep sufficient distance from others. Sanitizer will be provided. Please plan accordingly.

I have other questions about the restricted borrowing service. Who should I contact?

Please send an email to leihstelle(at)ub.tu-berlin.de.

Further access to library resources

What other possibilities do I have as a TU member to supply myself with library resources?

E-Books and E-Journals

Use our electronic resources such as e-books and e-journals. As a member of TU Berlin, you can also retrieve these from home via VPN Client.

Search for them in the Primo Knowledge Portal. Using the new filter "media type" in the results list, you can quickly access electronic resources.

In our e-tutorial "How can I access e-books" we show you how to search for e-books quickly and efficiently.

Free electronic resources

Many publishers have reacted to the coronavirus crisis and are making articles, journals and e-books temporarily available on their platforms. Our Access to Free Electronic Resources  page lists these offers and other free e-resources.

Resources that are not available online

You can request journal articles and chapters from books that are only available in printed form in the Central Library via Electronic Copy Delivery Service. This service is free for all TU members.

For resources not available at TU Central Library, use our free of charge Express Delivery Service. It also applies to journal articles and scans of book chapters. TU staff can place 50 orders per month, TU students up to 10 orders.

TU members can also order books and journal articles from other libraries free of charge via interlibrary loan.

How can I use reference materials on site?

TU and UdK members and other users holding a library card are permitted to submit a special request to use reference collections in academic libraries in justified exceptional cases (for example a final thesis).

Use our registration form to request use of reference materials. You must also explain the reason for your request. We will contact you to discuss further details and arrange an appointment. All appointments are held during the University Library’s current opening hours. 

For articles from journals and for chapters from books that are only available in printed form in the Central Library, the Architecture and Art Studies Department Library, the Physics Department Library, the Mathematics Library or in the Economics and Management Library (DBWM), TU members can use the free Electronic Copy Delivery Service.

For items that we do not have in stock, you can use the free Express Delivery service. It also applies to journal articles and scans of book chapters. TU staff can place up to 50 orders per month, TU students up to 10 orders per month.

TU members can also order books and journal articles from other libraries free of charge via interlibrary loan.

Can I search in databases at home?

In databases you can search for resources independent of the holdings of the TU libraries. Depending on the type of database you will find journal articles, standards, book chapters, books etc. in the form of bibliographic references or electronic full text.

TU members can access licensed databases via a VPN client. Available databases can be found via the Datenbank-Infosystem (DBIS) of the TU Berlin. To find relevant databases, use e.g. the subject overview or choose the "erweiterte Suche" (advanced search) and select "Volltextdatenbanken" (full text databases). 

I cannot access resources via VPN client. What should I do?

The current situation may require an alternative VPN access for accessing the electronic media. If you have problems accessing the library's electronic media, please use the server bib.vpn.tu-berlin.de.

Please write to info(at)ub.tu-berlin.de if you cannot access resources via this server.

I am not a TU member. What other possibilities do I have to access electronic library resources??

On our page Access to Free Electronic Resources you can find a collection of freely available resources, including special offers from publishers and libraries during the Corona crisis.

Books and journal articles that are neither printed nor available online in the holdings of the TU Berlin can be ordered via interlibrary loan.

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Borrowing and Returning Items

Can I borrow or return items?

You must first order library resources via the Knowledge Portal Primo before borrowing. You can order any resource that can be borrowed (stacks and open holdings as well as audiovisual media) from the University Library of the TU Berlin (including the Architecture and Art Studies Department Library, the Physics Department Library, the Mathematics Library and the Economics and Management Library) & UdK University Library. Journals cannot be borrowed. TU Berlin members can continue to order copies of book chapters and articles of our printed journal holding.

To return books, you must use either the self-return machine or the book drop box in the foyer (e.g. for AV media or interlibrary loans) of the Central Library. This also applies to books from the department and special libraries. At the return machine you will receive a receipt if required. If you return the item via the anonymous return box, you will receive a receipt by e-mail as soon as we have processed the item. The return of library resources is currently possible Monday to Friday from 10:00 - 16:00. To enter the building, you must show your library card. 

It is also possible to return books by post. As soon as we have processed the return of the books in our system, you will receive a return receipt. The postal address for the return shipment is 

Technische Universität Berlin
Universitätsbibliothek
z.Hd. Leihstelle
Fasanenstr. 88
(im VOLKSWAGEN-Haus)
10623 Berlin

My borrowed items are due to be returned. Can I renew them? Will I be charged an overdue fee?

You can renew all borrowed items by yourself via your library account using TU login or UdK login without limits as long as they are not pre-ordered or interlibrary loans. Overdue fees are currently not being charged for borrowed items and interlibrary loans.

Please return overdue interlibrary loan items or reserved items as soon as possible.

What happens with requested and reserved items?

Reservations on borrowed items are possible. All existing reservations are retained until the items are returned.

I’d like to suggest a book or an e-book for acquisition by the library. Is that possible?

TU staff and students can use a form to suggest books for research, teaching and studies for items that are not in stock.

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Library card and fines

Can I have a new card issued?

Yes, but registration is only possible via our online registration form

I lost my library card. What can I do?

Please notify the loss of your library card to leihstelle(at)ub.tu-berlin.de. If you would like to have a replacement library card issued, please fill out our online registration form. A fee of 5 EUR will be charged for the replacement library card.

My library card is about to expire. What can I do?

You do not have to do anything. All currently expiring cards are automatically renewed. If your card has been expired for a longer period of time, please fill out our online registration form.

Will overdue fines be charged during the closure?

No, there will be no overdue fines for borrowed media and interlibrary loans.

I still have fees in my account. How can I pay them?

Payment of fees is currently only possible by bank transfer to the following account

Beneficiary: Technische Universität Berlin
Bank: Berliner Volksbank
IBAN: DE69 1009 0000 8841 0150 03
BIC: BEVODEBB
Please add (important): Zweck 01101 4611 0011 51410000 [and your User ID Number (12 digits, starts with 1690...)]

Please note: It may take one to two weeks until bank transactions are processed and fines are cleared from your library account. Your books will not be automatically renewed by paying your overdue fees.

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Interlibrary loans, delivery services, copy orders

Are interlibrary loans still possible?

Yes, interlibrary loans are possible. All information on interlibrary loan can be found here.

What possibilities are there at the present time to have items sent to me? Can I order items via the Express Delivery Service?

You can order copies of journal articles and book chapters via the Express Delivery Service. TU staff can place up to 50 orders per month, TU students up to 10 orders per month. This service is free of charge. The service is available only for ordering journal articles and book chapters and not for borrowing books.

I would like to place a copy order. Is that possible?

Yes. For articles from journals and for chapters from books that are only available in printed form in the Central Library, the Architecture and Art Studies Department Library, the Physics Department Library, the Mathematics Library or in the Economics and Management Library (DBWM), TU members can use the free Electronic Copy Delivery Service. The desired articles will be scanned and made available for download for 14 days.

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Publishing and Open Access

I would like to publish my approved dissertation. How can I proceed now? The scientific defence has already taken place.

Please choose one of the 3 publication forms according to § 9 of the Doctoral Regulations of the TU Berlin and then proceed according to the checklists on the website of the University Library's Dissertation Office. After successful publication you will receive a preliminary receipt for presentation in your Faculty Service Center. Please understand that the procedures currently take a little more time.

Are you still accepting applications for the Open Access publication fund?

The Open Access team is working from home and can continue to be reached. Applications for the publication fund will be accepted. However, please expect delays to invoice processing.

Book lockers, book trolleys and carrels

I have still got (personal) items in my book locker or my carrel or on my book trolley. What will happen to them?

The loan period for book lockers and book trolleys was automatically extended until 21.07.2020. If you need items from your book locker, book trolley or carrel, please contact us by e-mail: info(at)ub.tu-berlin.de. We will then remove the items and contact you as soon as possible.

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Library tutorials

I would like to register for a library course or a personal appointment or I have registered for one. Are these still taking place?

You can find all current offers under Learning How to Search.

 

 

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Other questions and contact details

My question was not listed here. Who can I contact?

If you did not find an answer to your question in these FAQs and have an urgent concern, please contact us. We will try to find a solution.

E-Mail: info(at)ub.tu-berlin.de
Chat: www.ub.tu-berlin.de/chat

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