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Coronavirus: FAQs on current services
You can find answers here to frequently asked questions.
Last updated: 19.10.2020
Restricted use of study/work places
- I would like to study/work in the Library. When and under what conditions is this possible?
Study and work places can initially be used by only TU and UdK members. In the Central Library, it is possible to study from Monday to Friday, 10:00–20:00 and Saturdays 12:00–16:00.
You must reserve a study or work place online using our booking system before entering the library.
Your reservation is valid for the entire booked period. It will not be cancelled automatically if you check in later or not at all. Therefore, please cancel your booking yourself in the booking system if you are unable to visit the library on that day.
In the Central Library, a maximum number of 258 users are currently permitted for individual study and work. Only designated study and work places may be used. Group work is not permitted. Group study rooms, parent-child room, and lounge areas continue to be closed.
Additional study places can be booked via the central booking system in the Architecture and Art Studies Department Library, the Physics Department Library, the Mathematics Library and the Economics and Management Library.
- Do I need a library card to reserve a place?
As a TU student you log in with your TUB account. As a TU staff member or UdK member you need a library card. If you are not yet registered for library use, please register from home using our online registration form.
- Which places can I reserve and use?
In the Central Library, a total of 258 places are available. While observing minimum distance regulations, you may use any designated places (those with a chair) on the floor you reserve. Further study places in the Department Libraries and Special Libraries can be booked via the central booking system.
- After having booked 2 time slots, I receive the message that I have reached the booking limit for the study places. However, 3 time slots are generally possible. What is the explanation for this?
You may still be in the library or you may have just left it but have not checked out. This means that this booking is still active. You can only make a booking for another time slot after you have completed the checkout or on the following day if you have forgotten to check out.
- What hygiene regulations do I need to observe?
In order to be able to trace any chain of infection, your library card will be scanned when you enter and leave the building. We are required to provide the public health office with visitor information if needed. Collected data will be deleted after four weeks. You can find our hygiene concept here: Hygiene concept for all TU Berlin University Library locations.
As a result of these new measures and guidelines, please plan for waiting times when entering and leaving the building.
- Please thoroughly wash and disinfect your hands after entering the library.
- You are required to use a basket with your allocated floor color at all times when in the library.
- Please observe minimum distance regulations (at least 2 meters) at all times as well as the distance markers at the circulation and information desks.
- You must wear mouth-nose protection at all times during the stay in the library. This also applies while you are sitting at your study place.
- Please do not visit the library if you show symptoms of a cold or feel generally ill.
- I would like to copy, print, or scan. Is this allowed?
Yes, the copy center (1st floor of the Central Library) has scanners, copy machines, and printers available for use under observation of the hygiene guidelines. No study place reservation is necessary. Assistance and cash payment is only possible Mondays and Thursdays from 13:00 to 16:00. The facilities in the Departmental Libraries of Architecture and Physics are available with restrictions. In the Architecture and Art Studies Department Library, scanning and printing is possible only if you have booked a study place there.
- Do I have to bring my own device (laptop or tablet) with me to work?
Yes, please use your own hardware (laptop, tablet, etc.) Computer workstations are not open for use. We are unable to loan extension cords or similar equipment.
- While in the library, I found a book I would like to use. Can I borrow it?
Yes, in the Central Library, you can use the self-issue machines on the ground floor to borrow books and and other resources from floors 1-4. In the Physics Department Library, users with a booked study space, orders or returns can independently select items from the shelves. In the Architecture and Art Studies Department Library this is only possible for users who have booked a study space there.
Borrowing and returning items for all users
- How can I order, borrow and return library resources?
The library holdings of the University Libraries of the TU Berlin and UdK Berlin (located at Fasanenstraße 88) are directly accessible in the Open Access Area on the shelves and - as long as they are not reference holdings - can be borrowed. They no longer need to be ordered. Items from the closed stacks must be ordered via the Knowledge Portal Primo. Loanable items from the Architecture Department Library, the Physics Department Library, the Mathematics Library and the Economics and Management Library (DBWM) must also be ordered via the Knowledge Portal Primo und can be picked up at the individual library locations.
Journals cannot be borrowed. TU Berlin members can continue to order scans of book chapters and articles of our printed journal holdings.
Please note that access to the respective library is only possible with a valid library card, TU student card or TU staff ID. Access is also possible to pick up an issued library card. Please show the notification e-mail for this purpose.
- When can I collect and borrow my ordered items or return books?
This is possible during our opening hours:
- How will I know when my order is ready?
Once your order is ready in the for pick-up, you will receive an email explaining how and where to collect your items . You cannot collect your ordered items until you have received this email. Please note that your ordered items are only available for collection for 5 days.
- My borrowed items are due to be returned. Can I renew them? Will I be charged an overdue fee?
All borrowed items can be renewed independently within 365 days (AV media of the UdK within 90 days) via your library account using TU-Login or UdK-Login as long as they are not pre-ordered or interlibrary loans.
From 01.10.2020, reminders will be sent out again for overdue loans, subject to a fee.
- How can I return books?
At the Central Library, you can return books either via the self-return machine or via the book drop box in the foyer (e.g. for AV media or interlibrary loans). Items from the Architecture and Art Studies Department Library, the Physics Department Library, the Mathematics Library and the Economics and Management Library (DBWM) can also be returned at the Central Library or directly at the specific library. At the return machine you will receive a receipt if required. If you return the item via the anonymous return box, you will receive a receipt by e-mail as soon as we have processed the item. The return of library resources at the Central Library at VOLKSWAGEN-Haus is currently possible Monday to Friday from 10:00 - 20:00 and Saturday from 12:00 - 16:00. To enter the building, you must show your library card. Please note that opening hours of the Department and Special Libraries may be different.
It is also possible to return books by post. As soon as we have processed the return of the books in our system, you will receive a return receipt. The postal address for the return shipment is
Technische Universität Berlin
- What do I need to know when entering the building?
You must show your library card to be permitted entrance to the building.You are required to wear nose and mouth protection. Please ensure that you keep sufficient distance from others. Sanitizer will be provided. Please do not visit the library if you show symptoms of a cold or feel generally ill. Please also note that for the collection, lending and return of library resources at the joint location of the University Libraries of TU and UdK in the VOLKSWAGEN-Haus (Fasanenstr. 88), a maximum of 25 persons may enter the building at the same time. Please plan accordingly.
- I have lost a book from the TU University Library. What can I do?
- I have other questions about the borrowing service. Who should I contact?
Please send an email to leihstelle(at)ub.tu-berlin.de.
Further access to library resources
- What other possibilities do I have as a TU member to supply myself with library resources?
E-Books and E-Journals
Search for them in the Primo Knowledge Portal. Using the new filter "media type" in the results list, you can quickly access electronic resources.
In our e-tutorial "How can I access e-books" we show you how to search for e-books quickly and efficiently.
Free electronic resources
Many publishers have reacted to the coronavirus crisis and are making articles, journals and e-books temporarily available on their platforms. Our Access to Free Electronic Resources page lists these offers and other free e-resources.
Resources that are not available online
You can request journal articles and chapters from books that are only available in printed form in the Central Library via Electronic Copy Delivery Service. This service is free for all TU members.
For resources not available at TU Central Library, use our free of charge Express Delivery Service. It also applies to journal articles and scans of book chapters. TU staff can place 50 orders per month, TU students up to 10 orders.
TU members can also order books and journal articles from other libraries free of charge via interlibrary loan.
- How can I use reference materials on site?
TU and UdK members and other users holding a library card are permitted to submit a special request to use reference collections in academic libraries in justified exceptional cases (for example a final thesis).
Use our registration form to request use of reference materials. You must also explain the reason for your request. We will contact you to discuss further details and arrange an appointment. Appointments are preferably made Monday to Friday from 10:00 to 16:00.
For articles from journals and for chapters from books that are only available in printed form in the Central Library, the Architecture and Art Studies Department Library, the Physics Department Library, the Mathematics Library or in the Economics and Management Library (DBWM), TU members can use the free Electronic Copy Delivery Service.
For items that we do not have in stock, you can use the free Express Delivery service. It also applies to journal articles and scans of book chapters. TU staff can place up to 50 orders per month, TU students up to 10 orders per month.
TU members can also order books and journal articles from other libraries free of charge via interlibrary loan.
- Can I search in databases at home?
In databases you can search for resources independent of the holdings of the TU libraries. Depending on the type of database you will find journal articles, standards, book chapters, books etc. in the form of bibliographic references or electronic full text.
TU members can access licensed databases via a VPN client. Available databases can be found via the Datenbank-Infosystem (DBIS) of the TU Berlin. To find relevant databases, use e.g. the subject overview or choose the "erweiterte Suche" (advanced search) and select "Volltextdatenbanken" (full text databases).
- I cannot access resources via VPN client. What should I do?
The current situation may require an alternative VPN access for accessing the electronic media. If you have problems accessing the library's electronic media, please use the server bib.vpn.tu-berlin.de.
Please write to info(at)ub.tu-berlin.de if you cannot access resources via this server.
- I am not a TU member. What other possibilities do I have to access electronic library resources??
On our page Access to Free Electronic Resources you can find a collection of freely available resources, including special offers from publishers and libraries during the Corona crisis.
Books and journal articles that are neither printed nor available online in the holdings of the TU Berlin can be ordered via interlibrary loan.
- I’d like to suggest a book or an e-book for acquisition by the library. Is that possible?
TU staff and students can use a form to suggest books for research, teaching and studies for items that are not in stock.
Library card and fines
- Can I have a new card issued?
Yes, but registration is only possible via our online registration form.
- I lost my library card. What can I do?
Please notify the loss of your library card to leihstelle(at)ub.tu-berlin.de. If you would like to have a replacement library card issued, please fill out our online registration form. A fee of 5 EUR will be charged for the replacement library card.
- My library card is about to expire. What can I do?
Please fill out our online registration form for renewal.
- Will overdue fines be charged during the closure?
Yes, from 01.10.2020, reminders will again be sent out for overdue loan periods, subject to a fee.
- I have fees in my account. How can I pay them?
Fees can be paid at the pay machine in the joint lending desk of TU Berlin and UdK Berlin (location Fasanenstraße 88) or by bank transfer to the following account.
Beneficiary: Technische Universität Berlin
Bank: Berliner Volksbank
IBAN: DE69 1009 0000 8841 0150 03
Please add (important): Zweck 01101 4611 0011 51410000 [and your User ID Number (12 digits, starts with 1690...)]
Please note: It may take one to two weeks until bank transactions are processed and fines are cleared from your library account. Your books will not be automatically renewed by paying your overdue fees.
Interlibrary loans, delivery services, scanning requests
- Are interlibrary loans still possible?
Yes, interlibrary loans are possible. All information on interlibrary loan can be found here.
- What possibilities are there at the present time to have items sent to me? Can I order items via the Express Delivery Service?
You can order copies of journal articles and book chapters via the Express Delivery Service. TU staff can place up to 50 orders per month, TU students up to 10 orders per month. This service is free of charge. The service is available only for ordering journal articles and book chapters and not for borrowing books.
- I would like to place a scanning request. Is that possible?
Yes. For articles from journals and for chapters from books that are only available in printed form in the Central Library, the Architecture and Art Studies Department Library, the Physics Department Library, the Mathematics Library or in the Economics and Management Library (DBWM), TU members can use the free Scanning Request Service. The desired articles will be scanned and made available for download for 14 days.
Publishing and Open Access
- I would like to publish my approved dissertation. How can I proceed now? The scientific defence has already taken place.
Please choose one of the 3 publication forms according to § 9 of the Doctoral Regulations of the TU Berlin and then proceed according to the checklists on the website of the University Library's Dissertation Office. After successful publication you will receive a preliminary receipt for presentation in your Faculty Service Center. Please understand that the procedures currently take a little more time.
- Are you still accepting applications for the Open Access publication fund?
The Open Access team is working from home and can continue to be reached. Applications for the publication fund will be accepted. However, please expect delays to invoice processing.
Book lockers, book trolleys and carrels
- I have still got (personal) items in my book locker or my carrel or on my book trolley. What will happen to them?
Book lockers and book trolleys in the Central Library of the University Libraries of TU Berlin and UdK Berlin (location Fasanenstraße 88): The loan period for book lockers and book trolleys was automatically extended until 30.09.2020. As of October 1, the loan period of all book lockers and book trolleys will no longer be extended automatically. The extension and new lending of the book lockers/trolleys can then only be done on site in the library. Please note that as of 01.10.2020, reminders will be sent out again for overdue loans, subject to a fee. Materials from your book locker or your book trolley can be removed independently from 07.09.2020 onwards. Please note that learning and study places in the Central Library can only be used by members of the TU and UdK after prior booking.
Book lockers and book trolleys in the Architecture Department Library and Physics Department Library: the loan period for book lockers and book trolleys was automatically extended until 31.10.2020. If you need materials from your book locker or book trolley in the Architecture Department Library or Physics Department Library, please book a study space or contact us by email at info(at)ub.tu-berlin.de. We will then remove the materials and contact you as soon as possible.
- I would like to register for a library course or a personal appointment or I have registered for one. Are these still taking place?
You can find all current offers under Learning How to Search.
Other questions and contact details
- My question was not listed here. Who can I contact?
If you did not find an answer to your question in these FAQs and have an urgent concern, please contact us. We will try to find a solution.